Unfortunately, we are currently unable to provide EBEWE customer support due to a temporary lapse in funding.  Our website and materials will remain current and we look forward to resuming our support as soon as possible.

In the interim, the Benchmarking Guide covers the first-year process and the Ongoing Reporting Guide describes how to comply in subsequent years.

If these resources do not address your question, please review the list below to determine the best contact based on your inquiry type. 

  • Contact the LA Department of Building and Safety with questions related to your Building ID, notification letters, deadlines, registration (including changing contact information), payment of fees/fines, and non-compliance notices. You can reach LADBS via email at;
  • Contact LADWP with questions regarding status of electricity and water data requests, or issues with electricity or water data provided by emailing and entering ‘Building Benchmarking’ in the subject line.
  • Contact SoCalGas with questions regarding status of gas data requests, or issues with gas data provided. Contact SoCalGas through e-mail at; or phone at 800-508-2348 

If you are interested in hiring a service provider to complete your benchmarking report on your behalf, please refer to the directory of vetted local providers here.